ALEXANDER SWART PROPERTY PLEASED WITH FACEBOOK RATINGS
Category News
Any company or organisation which uses Facebook regularly to promote itself and its products, will at some point have to ask whether the public should be allowed to comment on its statements and its performance. Facebook makes it possible to prevent this, and some organisations have refused to take this risk by banning all comment on their performance.
At Alexander Swart we recognised early that today's property sellers and buyers often consult the online and social media portals before making contact with an estate agency. This can be crucial to the opinion they form, especially if the public's comments are favourable. So we decided to take the risk and allow outsiders to review all our services. With one or two minor exceptions, the reviews have been so complimentary that we have achieved a 4,9 out of 5 Approval Rating. What is more, most of these laudatory comments were spontaneous. We find it inspirational that many clients hold us in high regard and I make a point of reading out these reviews to all staff at our monthly meetings, says Alexander.
Scrolling through Alexander Swart Facebook one can see that satisfied clients have used phrases like "caring", "patient", "always available", "prepared to go the extra mile", "incredibly helpful", "knowledgeable and experienced" and "saved our lives" to describe our staff's performances. This is very pleasing for us as it has always been our aim to be known as a concerned, service-minded group, giving honest objective information. We have always believed that if we could establish such a reputation, the business would automatically follow.
I am especially pleased to see that in the last month there has been a surge in grateful recommendations - just under 100 - and they seem to be increasing. The property selling, buying and investment workshops, offered free to the public two or three times a month are much appreciated and our ancillary services such as bond origination have also been praised.
Thank you to all our clients who have taken the time to commend us in this way; we really do appreciate it. You are now part of the Alexander Swart family and we look forward to being involved in all your subsequent property deals, and those of your children and colleagues.
For further information , please contact Rowan Alexander on cell phone 082 581 3116 or by email : rowan @asproperty.co.za
Author: Independent Author
